Military OneSource Counselor - Bilingual - California License
Company: Optum
Location: Daly City
Posted on: May 8, 2025
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Job Description:
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- - - - - - - - - - -This position includes a $5,000 sign on bonus
for external candidates
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start -Caring.
Connecting. Growing together. -
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Military OneSource is a comprehensive support service provided by
the U.S. Department of Defense. It's designed to offer a wide range
of resources and confidential help to service members and their
families. -This role will be responsible for providing behavioral
health/non-medica, short-term, solution focused consultation
directly to service and family members. Services are provided
virtually (phone, video, chat). Services include brief counseling
and consultation, action planning, referral to resources (assuring
linkage as appropriate) and follow up as indicated. -
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The operating hours will be 5:00am to 9:00pm Pacific Time, seven
days a week. Morning, afternoon and evening shifts available,
weekend days may be required. -Schedules are full time, 5 days a
week for 8 hour shifts.
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If you are licensed in California, you will have the flexibility to
work remotely* as you take on some tough challenges.
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Primary Responsibilities: -
Provide appropriate type of service based on member's presentation,
clinical history and needs and accurately differentiate between NMC
and Military medical services
Formulate accurate description of member's clinical presentation in
their individual clinical records and maintaining appropriate
records, case notes, forms and reports as well as database
entries
Maintain appropriate confidentiality according to DoD standards
Manage duty to warn and restricted reporting situations according
to Department of Defense (DoD) protocol
Participate in staff meetings, case consultations, and training
opportunities
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in. -Required
Qualifications: -
Master's Degree in psychology, social work, marriage/family therapy
or counseling or related mental health field
Current, valid, unrestricted counseling license/certification in
California, which grants the authority to provide counseling
services as an independent practitioner in their respective fields,
such as LP, MFT, LCSW, LPCC
2+ years of experience, post-licensure, that demonstrates acquired
knowledge of one or more of the behavioral or social sciences
equivalent to a social work, psychology, marriage/family therapy,
or counseling major
Experience using various computer applications and move through
computer screens while talking with members
Demonstrated ability to build rapport, assess and address risk, and
develop goals with service members and their families in a
telephonic, video or digital modality
Demonstrated ability to work with a culturally and geographically
diverse population
Demonstrated ability to address a variety of problems and issues as
presented by callers
Demonstrated ability to work flexibly and creatively with other
professional team members
Proven solid written, verbal and interpersonal skills -
U.S. citizen and speak fluent English
Bilingual Spanish/English
Access to high-speed internet from home
Dedicated, distraction-free space in home for home office
If you are offered this position, you will be required to provide
extensive personal information to obtain and maintain a suitability
or determination of eligibility for a Confidential/Secret or Top
Secret security clearance as a condition of your employment - -
Preferred Qualifications: -
Veteran/military retiree, wounded warrior, and/or military
spouse
Experience working with and/or for military communities
Employee assistance program (EAP) experience
1+ years of experience performing Risk Assessments with adults
1+ years of experience performing short term / solution focused
therapy with adults
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Please note, this contract requires the following:
For assignments in the 50 states, counselors shall be licensed or
certified in the state in which the client is receiving services.
-Multi state licensure preferred
Must meet the security requirements identified in Section 5.7
bullet a
All non-medical counseling network providers shall be licensed,
certified, and properly credentialed to perform this requirement
and be compliant with the commercial industry accepted standards
for the performance of EAP programs and non-medical counseling
program guidance and scope requirements
Must display knowledge and understanding of the military lifestyle
and culture
Counselors shall adhere to commercial and professional standards of
practice set forth by Federal, state, and local laws, as well as
relevant DoD/Military Branch of Service and Component policies
(Attachments 25, Reference 38)
Credentialing must be completed for all Military OneSource
non-medical counselors, who MUST BE licensed in the State or
territory (excluding Guam) in which the participant is receiving
the services. If the participant is receiving telephonic or online
counseling while located OCONUS (excluding Alaska, Hawaii and US
territories), the Military OneSource counselor may be licensed in
any state
Non-medical counselors are mandated reporters of situations that
include harm to self or others, domestic violence, child abuse or
neglect, violence against any person, and any present or future
illegal activity.
Non-medical counseling provides support for common military-related
stressors to prevent the development or exacerbation of mental
health conditions that may detract from military and family
readiness
Demonstrated counseling competence preceding their agreement to
perform under the Military OneSource contract. Page 111. All
non-medical counseling network providers shall be licensed,
certified, and properly credentialed to perform this requirement
and be compliant with the commercial industry accepted standards
for the performance of EAP programs and non-medical counseling
program guidance and scope requirements. They must also display
knowledge and understanding of the military lifestyle and
culture
Counselors shall adhere to commercial and professional standards of
practice set forth by Federal, state, and local laws, as well as
relevant DoD/Military Branch of Service and Component policies
(Attachments 25, Reference 38) Credentialing must be completed for
all Military OneSource non-medical counselors, who MUST BE licensed
in the State or territory (excluding Guam) in which the participant
is receiving the services. If the participant is receiving
telephonic or online counseling while located OCONUS (excluding
Alaska, Hawaii and US territories), the Military OneSource
counselor may be licensed in any state
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Pursuant to the San Francisco Fair Chance Ordinance, we will
consider for employment qualified applicants with arrest and
conviction records
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*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy -
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The salary range for this role is $59,500 to $116,600 annually
based on full-time employment. Pay is based on several factors
including but not limited to local labor markets, education, work
experience, certifications, etc. UnitedHealth Group complies with
all minimum wage laws as applicable. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you'll find a far-reaching choice
of benefits and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission. - -
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations. -
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UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment. -
Keywords: Optum, Woodland , Military OneSource Counselor - Bilingual - California License, Other , Daly City, California
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