System Software Specialist I/II

Company: County of Yolo, California
Location: Woodland
Posted on: January 21, 2023

Job Description:

Description

The County of Yolo's Innovation and Technology Services Department (ITSD) is recruiting to fill one regular, full-time position in the class of Systems Software Specialist. The department is seeking experienced systems analysts to assist with technical planning, implementation, and maintenance by assessing business requirements and implementing software, processes, and training. Typical duties include evaluating technology, identifying issues, developing and implementing procedures, writing technical and non-technical documents, and leading small multi-disciplinary teams.

An ideal candidate will have experience with various aspects of modern computing to include but not limited to databases, networks, client/server applications, installing and upgrading software, troubleshooting application issues and user reported problems/issues. Additionally, they should have the ability to communicate clearly, have an understanding of the organization and the organization's goals, have advanced technical expertise, have a desire to pursue professional development, be flexible, able to solve problems and to work independently as well as to collaborate in a team structured environment. Strong troubleshooting and discovery skills through self-guided research, Windows Server and IIS Administration, data integration, website design and administration, business intelligence reporting tools (Crystal Reports / SSRS / Power BI), Office 365 Platform administration, Microsoft Sharepoint design and administration, and knowledge of SQL databases are all highly desired technical skills.

KNOWLEDGE AND SKILLS REQUIRED

The required level and scope of the following knowledge and skills relate to the level of the position and the areas of specialty:

Knowledge of:

* General operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program.
* Basic principles and practices of business management, business office automation, and information technology
* Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems.
* Principals and applications of client/server architecture; current knowledge of application server integration and Internet integration.
* Structured analysis, programming and database concepts.
* Testing, debugging and monitoring systems.
* Systems and procedures for creating and modifying programs and user documentation.
* Basic principals and practices of application systems and procedures analysis and design.
* Principals and practices of customer service.
* Fundamental principles of Enterprise Architecture, ITIL, Project Management and other management methodologies.
* Principals of information security and privacy.
* Principals of business process management analysis and application development
* Methods and techniques of developing and presenting technical documentation and training materials.
* Principals and best practices of Internet and Intranet design and development.

Skill in:

* Learning to research, design, implement and maintain various hardware and software technology solutions, including new technology, in order to improve County processes and/or services.
* Gathering, analyzing and evaluating data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations.
* Troubleshooting and debugging hardware and software programs.
* Reading, comprehending, and retaining technical information on computer products and systems.
* Planning, organizing, prioritizing and processing work to ensure that deadlines are met.
* Preparing and maintain effective documentation for procedures, processes and tables related to area of assignment.
* Establishing and maintaining effective working relationships with those contacted in the course of work.
* Communicating effectively verbally, graphically and in writing.
* Working effectively with peers, supervisors, subordinates and customers in a team environment
* Communicating technical information to users; Assisting and training users
* Working closely with users and their functions to define information application requirements.
* Providing a high level of customer service

The candidates selected will be placed at the Systems Software Specialist I or II level depending on their background and experience, and at the discretion of the appointing authority. The salary range for each classification is as follows:

Systems Software Specialist I: $88,022 - $106,991 Annually

Systems Software Specialist II: $96,766 - $117,619 Annually

This recruitment is open until filled, and applications will be reviewed on a continuous basis. Interested applicants should submit an online County of Yolo Employment Application, a detailed resume, and a completed supplemental questionnaire.

For important and detailed information regarding the application and selection process for this recruitment, please see the APPLICATION AND SELECTION PROCESS section of this job announcement below.

Essential Functions

To view a full job description for Systems Software Specialist I, clickhere.

To view a full job description for Systems Software Specialist II, clickhere.

The functional duties specific to administrative assignments in this class are as follows:

* Provide business process and technical support for VACS, Relias, and other Administration branch applications or systems.
* Assist with implementation, coordination tests and documentation of a business intelligence system and its technical infrastructure.
* Participate in County, consortium and State meetings, workgroups, and audits.
* Create test scenarios, test cases, UAT scripts, and other testing documentation to assist with testing. Test applications to assure functionality and effectiveness in performing to desired specifications.
* Participate in, document, and create content for user group meetings.
* Develop reports and forms for supported applications and systems.
* Create and facilitate staff training on system functionality and mutually agreed upon usage processes.
* Create and maintain documentation including requirements, design, and user manuals for supported systems and applications.

The functional duties specific to CalWIN assignments in this class are as follows:

* Provide business process and technical support for CalWIN, MyBenefitsCalWIN, EBT, Exstream and other Service Center branch applications or systems.
* Maintain, update, and troubleshoot the google cloud-based Workspace system and the fleet of Chrome books being used by employment services.
* Participate in county, consortium and State meetings, workgroups, and audits.
* Create test scenarios, test cases, UAT scripts, and other testing documentation to assist with testing. Test applications to assure functionality and effectiveness in performing to desired specifications.
* Participate in, document, and create content for user group meetings.
* Communicate internally and respond to State system requests and memos.
* Prepare or assist business units in preparing reports to implement system changes; determine staff effort and the cost of implementing service requests; prioritize requests.
* Assist in the transition from the California State system CalWIN to the new State system CalSAWS.
* Create and facilitate staff training on system functionality and mutually agreed upon usage processes.
* Create and maintain documentation including requirements, design, and user manuals for supported systems and applications.

The functional duties specific to Avatar assignments in this class are as follows:

* Provide business process and technical support for myAvatar, VSee, and other Adult and Aging branch applications or systems.
* Participate in County, consortium and State meetings, workgroups, and audits.
* Create test scenarios, test cases, UAT scripts, and other testing documentation to assist with testing. Test applications to assure functionality and effectiveness in performing to desired specifications.
* Participate in, document, and create content for user group meetings.
* Develop reports and forms for supported applications and systems.
* Create and facilitate staff training on system functionality and mutually agreed upon usage processes.
* Create and maintain documentation including requirements, design, and user manuals for supported systems and applications.

The functional duties specific to system administration assignments in this class are as follows:

* Systems Administration and Support
* Provide administration, planning, technical support for, and management of cloud-based and on-prem solutions and related applications.
* Participate in county, consortium and State meetings, workgroups, and audits.
* Create test scenarios, test cases, UAT scripts, and other testing documentation to assist with testing. Test applications to assure functionality and effectiveness in performing to desired specifications.
* Participate in, document, and create content for user group meetings.
* Prepare or assist business units in preparing reports to implement system changes; determine staff effort and the cost of implementing service requests; prioritize requests.
* Create and facilitate staff training on system functionality and mutually agreed upon usage processes.
* Create and maintain documentation including requirements, design, and user manuals for supported systems and applications.

The functional duties specific to website administration assignments in this class are as follows:

* Website Maintenance and Design
* Provide administration, planning, technical support for, and management of cloud-based and on-prem solutions and related applications.
* Create test scenarios, test cases, UAT scripts, and other testing documentation to assist with testing. Test applications to assure functionality and effectiveness in performing to desired specifications.
* Participate in, document, and create content for user group meetings.
* Prepare or assist business units in preparing reports to implement system changes; determine staff effort and the cost of implementing service requests; prioritize requests.
* Create and facilitate staff training on system functionality and mutually agreed upon usage processes.
* Create and maintain documentation including requirements, design, and user manuals for supported systems and applications.

General functional duties are as follows:

* Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems.
* Provides professional customer support for system-related software issues, needs, or requirements.Interacts with clients to analyze system requirements; recommends technology solutions to improve operations.
* Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions.
* Responds to user inquiries, assists user in software research and selection, and provides technical training (including developing materials and curricula) in the correct usage of applications.
* Coordinates with other team members to solve problems and support and coordinate implementation of client systems.
* Builds and maintains positive and professional working relationships with co-workers, other County employees, vendors, and the public using principles of good customer service.
* Monitors project schedules and work requests utilizing project management best practices, coordinate with customer department management and staff, report project status to management and prepare internal and external project reports.
* Performs other related duties as assigned.

Employment Standards

Systems Software Specialist I

Experience:Three years experience configuring, installing, upgrading, maintaining, diagnosing, analyzing and resolving problems relating to network software systems.

Systems Software Specialist II

Experience: Four years of experience configuring, installing, upgrading, maintaining, diagnosing, analyzing and resolving problems relating to network software systems.

Background Requirements

Incumbents in this class may have access to Federal Tax Information and are subject to confidentiality and safeguarding requirements of Internal Revenue Code 6103(p)(4). As such, an individual selected for this position is subject to a thorough background investigation as stipulated in Section 5.1.1 of Internal Revenue Service Publication 1075, which includes the following:

* Review of Federal Bureau of Investigation (FBI) fingerprint results;
* Check of local law enforcement agencies where the subject has lived, worked and/or attended school within the last five (5) years and, if applicable, of the appropriate agency for any identified arrests; and
* Verification of an employee's eligibility to work in the United States.

Background investigations are conducted upon hire and every ten (10) years of employment thereafter.

License

Positions in this classification require incumbents to possess and maintain a valid California driver's license, Class C or higher, to carry out job related duties. Individuals who do not meet this requirement due to a physical or mental disability may request a reasonable accommodation.

Application & Selection Process

It is highly recommended that you print this job bulletin for future reference.

Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the closing date. Application information must be current, concise, and related to the requirements in this job announcement. A resume may be included with your application; however, it will not substitute for the information requested on the application. In addition to a completed application and resume, applicants are required to submit a completed supplemental questionnaire for this position. Incomplete applications will be disqualified.

Additional documents may be submitted to the Yolo County Human Resources Office in any one or more of the following ways:

* As an attachment to the online application
* By e-mail to jobs@yolocounty.org
* By fax to (530) 666-8049
* By hand-delivery to 625 Court Street, Room 101, Woodland, CA 95695. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

All required documents must be received by the Human Resources Office. Human Resources is not responsible for the untimely delivery of materials sent via U.S./specialized mail, or County interoffice mail.

Selection Procedure

The following is a tentative schedule of events that will occur as part of the selection process. The selection process steps may change with or without notice.

* Screen for Minimum Qualifications
* Screening for Best Qualified
* Department Selection Interviews
* Background Investigation
* Conditional Job Offer, pending:
* Medical Examination (Drug & Alcohol Screening)
* Proof of Vaccination or Exemption

Screening for Best Qualified

The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated to determine those applicants that are best qualified.

Contact Information

For questions about the position or about employment with the County, please contact Human Resources by e-mail at jobs@yolocounty.org or by phone at (530) 666-8055.

Equal Employment Opportunity: It is the policy of the County of Yolo to provide equal employment opportunity for all qualified persons, regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. Reasonable testing arrangements may be made to accommodate applicants with disabilities or who are unable to attend a scheduled test due to religious reasons in accordance with the Fair Employment and Housing Act and the Americans with Disabilities Act. Please call the County of Yolo Human Resources Office at (530) 666-8055 at least five (5) business days prior to the scheduled test date to request accommodation. Documentation from a medical doctor, rehabilitation counselor, or other qualified professional will be required.

Yolo County, a place where YOU belong!

The average person spends one third of their life at work. Why not spend that time in an environment where you are seen for who you are, celebrated for the diversity you bring, and valued for your potential to contribute to an innovative and dynamic workforce? Yolo County is committed to creating and sustaining an inclusive and equitable workplace which supports and values our diverse community.

Come join us! This is where YOU belong.

Keywords: County of Yolo, California, Woodland , System Software Specialist I/II, Other , Woodland, California