Behavioral Health Reception Supervisor
Company: Communicare Health Centers
Posted on: November 26, 2022
CommuniCare Health Centers is a network of Federally Qualified
Health Centers raising the bar for comprehensive quality
healthcare. CCHCs mission is to offer access to patient-centered
healthcare, regardless of ones ability to pay. Our culture is
anchored in our belief that everyone has right to compassionate,
respectful, and responsive services. We value the right to receive
healthcare regardless of ability to pay and we offer a healthcare
home where social justice, resilience, and compassion guide our
CommuniCare encourages people of all backgrounds to apply
including, but not limited to, Black, indigenous, people of color,
immigrants, refugees, women, LGBTQI, people with disabilities,
veterans, individuals of all ages and religions, as well as those
who have experienced the criminal justice system. CommuniCare
Health Centers provides an inclusive workplace that promotes and
values diversity and life experience.
We are a Federally Qualified Health Center (FQHC) and have been
providing care to Yolo County residents since 1972. Like other
community health centers, we provide care to anyone that walks
through our doors and are located in all major cities within Yolo
County (Davis, Woodland and West Sacramento) and provide services
throughout Yolo County. The community health center movement was
born out of the civil rights movement in the 1960s with the mission
to provide healthcare in communities where there are few or no
options for care. Our mission is rooted in the philosophy that
health care is a right, not a privilege. We serve and provide care
for those disproportionally impacted by social determinants of
Medical Insurance: Kaiser, Sutter Health Plus, Wester Health
Flexible Spending Plan (before-tax savings plans)
Retirement 403b (including match)
Robust PTO, Floating Holiday, Emergency Sick Time, & Paid
Compensation depends on experience
Eligible for yearly 2% COLA and up to 2% additional merit,
We are an eligible NHSC (National Health Service Core) approved
loan repayment site and are proud to have a HPSA score of 20.
Professional training and/or conference/travel fees paid by
Opportunity for annual merit increase and pay for performance if
annual performance goals met
Resilience/ professional development support opportunities,
including but not limited to: Licensed clinical consultation group,
group team meetings, Persons of Color Coalition and specialized
clinical consultation group for those providing services in
The Behavioral Health Reception Supervisor works under the
direction of the Associate Director of Operations to maintain
efficient and effective front office operations to ensure
consistent, quality customer service to clients. The Behavioral
Health Reception Supervisor assists and monitors Patient services
Representative staff in efficiently greeting, registering and
assisting patients in preparation for their visits. This position
also ensures reception staff members work to support site programs
and within our electronic health records systems.
SCHEDULE: 40 hours per week, Monday through Friday. Travel between
sites maybe required.
CommuniCare Health Centers provides an inclusive workplace that
promotes and values diversity and life experience. CommuniCare
encourages people of all backgrounds to apply including, but not
limited to those who identify as: Black, indigenous, people of
color, LGBTQIA+ persons, immigrants, refugees, women, people with
disabilities, veterans, individuals of all ages and religions, as
well as those who have experienced the criminal justice system.
The following reflects managements definition of essential
functions for this job but does not restrict the tasks that may be
assigned. Management may assign or reassign duties and
responsibilities to this job at any time due to reasonable
accommodation or other reasons.
Ensure quality customer service to clients and the day-to-day
supervision of reception staff.
Responsible for scheduling staff and shift coverage to ensure
reception and administrative duties are accomplished. Provide
direct coverage when needed.
Manage, recruit, train and evaluate job performance of the
Attend management meetings, staff meetings, monthly meetings with
Directors of Behavioral Health and meetings with community partners
Assist with contractual obligations and developments.
Monitor system for client drug testing and documentation for timely
and accurate completions.
Provide training when practical, and otherwise assure that
reception staff members are properly trained in duties including
but not limited to maintaining current registration and billing
practices which impact client registration, and updates on state
and local programs.
Provide support and daily monitoring to ensure reception staff
accurately and consistently implement workflows, enter billing,
claim data and other client information into eCW.
Assist in the development of workflows and addressing area of
concern to improve client experience and service.
Monitor daily appointment systems, reminder calls and missed
Ensure reception staff verify all forms of insurance eligibility
verifications and ensure necessary paperwork in current in client
Assist reception staff with obtaining access and training in the
use of various online systems portals required to fulfil the
function of their duties including but no limited to, Medi-Cal
Eligibility, Availity, Partnership Health Plan, AVATAR, Pharmtech
Assist in the completion of billing reports.
Support reception staff with client concerns and problems. Assist
with systems of communication between reception and program staff.
Oversee site functions when site managers are off site.
Ensure the waiting room and reception areas are maintained in such
a manner to ensure the comfort and safety pf clients, visitors and
Attend site and program staff meeting as needed.
Maintain responsibility for ensuring all cash transactions are
accounted for on a daily basis.
MINIMUM POSITION REQUIREMENTS:
Education/ Experience: Two years of experience working in an FQHC.
Supervisory and/or customer service experience strongly preferred.
Bilingual Spanish/ English strongly preferred.
Special Skills/Equipment. Demonstrated intermediate to advanced
skills in Microsoft Office applications: Excel, Word, Outlook, and
Power Point and ability to use the electronic health records system
effectively. Ability to communicate effectively. Must provide proof
of current drivers license. Auto insurance and personal
transportation are required.
Expectations: Must have the ability to multitask, attention to
detail, manage priorities and workflow; ability to work effectively
with a diversity of individuals at all organizational levels and
with external customers. Consistent attendance and punctuality is
necessary. Ability to work well with a multidisciplinary team;
problem solve and be self-motivated. Must have a commitment to
excellence and high standards; excellent written and oral skills,
strong organizational, problem-solving and analytical skills;
ability to manage priorities and workflow. Required to display
versatility, flexibility, and a willingness to work within
constantly changing priorities with enthusiasm. Must have acute
attention to detail. Must have the ability to understand and follow
written/verbal instructions. Knowledge of: Federal, state and local
laws and regulations governing behavioral health services and
health records; local, statewide health delivery systems;
principles, techniques, and practices of effective quality
management and utilization review systems; program planning and
development; information systems and usage including electronic
health records; principles and techniques of effective employee
supervision, training, evaluation, and development and other
COMPLETED COVID-19 VACCINATION REQUIRED
Physical Requirements and Work Environment: *The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Ability to operate office equipment, including computer equipment
and phones. Hearing required. Ability to see colors and to bend and
move arms in sufficient range of motion to complete patient
interactions and train staff. Regular travel to all agency sites
required. Must be able to provide proof of vehicle insurance and
valid CA drivers license.%2691479%
Keywords: Communicare Health Centers, Woodland , Behavioral Health Reception Supervisor, Other , Woodland, California
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