Behavioral Health Reception Supervisor

Company: Communicare Health Centers
Location: Woodland
Posted on: November 26, 2022

Job Description:

CommuniCare Health Centers is a network of Federally Qualified Health Centers raising the bar for comprehensive quality healthcare. CCHCs mission is to offer access to patient-centered healthcare, regardless of ones ability to pay. Our culture is anchored in our belief that everyone has right to compassionate, respectful, and responsive services. We value the right to receive healthcare regardless of ability to pay and we offer a healthcare home where social justice, resilience, and compassion guide our efforts.

CommuniCare encourages people of all backgrounds to apply including, but not limited to, Black, indigenous, people of color, immigrants, refugees, women, LGBTQI, people with disabilities, veterans, individuals of all ages and religions, as well as those who have experienced the criminal justice system. CommuniCare Health Centers provides an inclusive workplace that promotes and values diversity and life experience.

About us:

We are a Federally Qualified Health Center (FQHC) and have been providing care to Yolo County residents since 1972. Like other community health centers, we provide care to anyone that walks through our doors and are located in all major cities within Yolo County (Davis, Woodland and West Sacramento) and provide services throughout Yolo County. The community health center movement was born out of the civil rights movement in the 1960s with the mission to provide healthcare in communities where there are few or no options for care. Our mission is rooted in the philosophy that health care is a right, not a privilege. We serve and provide care for those disproportionally impacted by social determinants of health.

OUR BENEFITS:

Medical Insurance: Kaiser, Sutter Health Plus, Wester Health Advantage
Dental/Vision
Flexible Spending Plan (before-tax savings plans)
Employee Assistance
Retirement 403b (including match)
Robust PTO, Floating Holiday, Emergency Sick Time, & Paid Holidays

SALARY:

Exempt position
Compensation depends on experience
Eligible for yearly 2% COLA and up to 2% additional merit, annually

ADDITIONAL BENEFITS:

We are an eligible NHSC (National Health Service Core) approved loan repayment site and are proud to have a HPSA score of 20.
Professional training and/or conference/travel fees paid by organization
Opportunity for annual merit increase and pay for performance if annual performance goals met
Resilience/ professional development support opportunities, including but not limited to: Licensed clinical consultation group, group team meetings, Persons of Color Coalition and specialized clinical consultation group for those providing services in Spanish.

OVERVIEW:

The Behavioral Health Reception Supervisor works under the direction of the Associate Director of Operations to maintain efficient and effective front office operations to ensure consistent, quality customer service to clients. The Behavioral Health Reception Supervisor assists and monitors Patient services Representative staff in efficiently greeting, registering and assisting patients in preparation for their visits. This position also ensures reception staff members work to support site programs and within our electronic health records systems.

SCHEDULE: 40 hours per week, Monday through Friday. Travel between sites maybe required.

CommuniCare Health Centers provides an inclusive workplace that promotes and values diversity and life experience. CommuniCare encourages people of all backgrounds to apply including, but not limited to those who identify as: Black, indigenous, people of color, LGBTQIA+ persons, immigrants, refugees, women, people with disabilities, veterans, individuals of all ages and religions, as well as those who have experienced the criminal justice system.

RESPONSIBILITIES:

The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Ensure quality customer service to clients and the day-to-day supervision of reception staff.
Responsible for scheduling staff and shift coverage to ensure reception and administrative duties are accomplished. Provide direct coverage when needed.
Manage, recruit, train and evaluate job performance of the reception team.
Attend management meetings, staff meetings, monthly meetings with Directors of Behavioral Health and meetings with community partners as indicated
Assist with contractual obligations and developments.
Monitor system for client drug testing and documentation for timely and accurate completions.
Provide training when practical, and otherwise assure that reception staff members are properly trained in duties including but not limited to maintaining current registration and billing practices which impact client registration, and updates on state and local programs.
Provide support and daily monitoring to ensure reception staff accurately and consistently implement workflows, enter billing, claim data and other client information into eCW.
Assist in the development of workflows and addressing area of concern to improve client experience and service.
Monitor daily appointment systems, reminder calls and missed appointments.
Ensure reception staff verify all forms of insurance eligibility verifications and ensure necessary paperwork in current in client accounts.
Assist reception staff with obtaining access and training in the use of various online systems portals required to fulfil the function of their duties including but no limited to, Medi-Cal Eligibility, Availity, Partnership Health Plan, AVATAR, Pharmtech and Quest.
Assist in the completion of billing reports.
Support reception staff with client concerns and problems. Assist with systems of communication between reception and program staff. Oversee site functions when site managers are off site.
Ensure the waiting room and reception areas are maintained in such a manner to ensure the comfort and safety pf clients, visitors and staff.
Attend site and program staff meeting as needed.

Maintain responsibility for ensuring all cash transactions are accounted for on a daily basis.

MINIMUM POSITION REQUIREMENTS:

Education/ Experience: Two years of experience working in an FQHC. Supervisory and/or customer service experience strongly preferred. Bilingual Spanish/ English strongly preferred.

Special Skills/Equipment. Demonstrated intermediate to advanced skills in Microsoft Office applications: Excel, Word, Outlook, and Power Point and ability to use the electronic health records system effectively. Ability to communicate effectively. Must provide proof of current drivers license. Auto insurance and personal transportation are required.

Expectations: Must have the ability to multitask, attention to detail, manage priorities and workflow; ability to work effectively with a diversity of individuals at all organizational levels and with external customers. Consistent attendance and punctuality is necessary. Ability to work well with a multidisciplinary team; problem solve and be self-motivated. Must have a commitment to excellence and high standards; excellent written and oral skills, strong organizational, problem-solving and analytical skills; ability to manage priorities and workflow. Required to display versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Must have acute attention to detail. Must have the ability to understand and follow written/verbal instructions. Knowledge of: Federal, state and local laws and regulations governing behavioral health services and health records; local, statewide health delivery systems; principles, techniques, and practices of effective quality management and utilization review systems; program planning and development; information systems and usage including electronic health records; principles and techniques of effective employee supervision, training, evaluation, and development and other community resources.

COMPLETED COVID-19 VACCINATION REQUIRED

Physical Requirements and Work Environment: *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to operate office equipment, including computer equipment and phones. Hearing required. Ability to see colors and to bend and move arms in sufficient range of motion to complete patient interactions and train staff. Regular travel to all agency sites required. Must be able to provide proof of vehicle insurance and valid CA drivers license.%2691479%

Keywords: Communicare Health Centers, Woodland , Behavioral Health Reception Supervisor, Other , Woodland, California