Customer Success Manager, EPM - San Francisco or New York
Company: Pigment
Location: San Francisco
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Join Pigment: The AI Platform
Redefining Business Planning Pigment is the AI-powered business
planning and performance management platform built for agility and
scale. We connect people, data, and processes in one intuitive,
feature-rich solution, empowering every team—from Finance to HR—to
build, adapt, and align strategic plans in real time. Founded in
2019, Pigment is one of the fastest-growing SaaS companies
globally. Industry leaders like Unilever, Snowflake, Siemens, and
DPD use Pigment daily to make more informed decisions and
confidently navigate any scenario. With a team of 500 across Paris,
London, New York, San Francisco, and Toronto, we've raised nearly
$400M from top-tier investors and were named a Visionary in the
2024 Gartner® Magic Quadrant™ for Financial Planning Software. At
Pigment, we take smart risks, celebrate bold ideas, and challenge
the status quo—all while working as one team. If you're driven by
innovation and ready to make an impact at scale, we’d love to hear
from you. As a Customer Success Manager (CSM), you’ll ensure our
customers achieve a high level of adoption and business value from
using Pigment, with a specific focus on supporting a book of
high-value Enterprise accounts. You will play a crucial role in
developing a trusted advisor relationship with customer executive
sponsors while establishing measurable goals & KPIs for your
accounts and driving a plan to completion. Additional
Responsibilities: Manage customer implementations of Pigment,
ensuring that customers understand the platform's value and attain
a high level of adoption. Navigate through multiple departments
within an organization to expand use cases and the business value
of Pigment. Deliver awe-inspiring presentations and trainings;
provide recommendations on insightful best practices, and structure
creative solutions to optimize engagement. Lead the development of
the Pigment community through thought leadership, events, and
developing best practices. Develop deep product expertise and
creativity, working closely with our product team on the product
vision and roadmap. Minimum Requirements: BA/BS degree required,
MBA or other relevant advanced degree preferred. 3 years of
experience in customer success, account management or a similar
role within a software/SaaS company. You have a proven track record
of effectively managing a high-volume of Enterprise-level accounts;
driving customer adoption, satisfaction, renewals, and expansion.
Preferred Qualifications: 5 years of experience in account
management, sales, or professional services at a software/SaaS
company. Proven track record of building strong C-level executive
relationships and demonstrating a deep sense of empathy and
dedication. Experience preparing and delivering presentations
targeted to a senior audience. Ability to explain technical
solutions, establish goals, develop opportunities, and provide
reporting/dashboards to identify trends and improve the customer
experience. Experience deploying SaaS platforms across enterprise
organizations and driving long-term engagement. Strategic thinker
who is comfortable in a fast-paced, always-on, highly ambiguous
start-up environment. What we offer: Competitive compensation
package, Salary Range: $150,000 - 165,000 OTE We encourage you to
take the time you need. When you work hard, we know you also need
to rest, which is why we offer generous time off and parental leave
policies Along with one company offsite every year, we have brand
new offices at the heart of major cities including New York,
Toronto, Paris, and London High-end equipment (based on
stock/availability) to do your work in the best conditions How we
work: Thrive Together: We can only win as a team. We are all
founders and do the right thing for our peers, Pigment customers,
partners, and the planet. Never Settle: We aim to become the best
at what we do by delivering with rigor and ambition every day.
Delivering means building a passionate Pigment community. Go for
it: We are biased toward action. Every action leads to learning and
these learnings get us one step closer to our mission. Be real, be
humble: We are generous with our feedback, open to change our views
and we approach it with empathy knowing everyone is trying to do
the best for Pigment. We conduct background checks as part of our
hiring process, in accordance with applicable laws and regulations
in the countries where we operate. This may include verification of
employment history, education, and, where legally permitted,
criminal records. Any checks will be conducted lawfully prior to
formal employment contracts being signed, with candidate consent,
and information will be treated confidentially. Pigment is an equal
opportunity employer. We believe diversity is a strength and
fosters innovation. We are committed to enabling everyone to feel
included and valued at the workplace. All qualified applicants will
receive consideration for employment without regard to age, color,
family, gender identity, marital status, national origin, physical
or mental disability, sex (including pregnancy), sexual
orientation, social origin, or any other characteristic protected
by applicable laws. We may process your personal data in accordance
with our HR Data Protection Notice . We may use artificial
intelligence (AI) tools to support parts of the hiring process,
such as reviewing applications, analyzing resumes, or assessing
responses. These tools assist our recruitment team but do not
replace human judgment. Final hiring decisions are ultimately made
by humans. If you would like more information about how your data
is processed, please contact us.
Keywords: Pigment, Woodland , Customer Success Manager, EPM - San Francisco or New York, IT / Software / Systems , San Francisco, California
