Support Services Technician
Location: Union City
Posted on: June 23, 2025
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Job Description:
Title: Support Services Technician Location: Union City, CA
Duration: 6 months contract to hire Compensation: $35.00 - $39.00
Work Requirements: US Citizen, GC Holders or Authorized to Work in
the U.S. Support Services Technician The Support Services
Technician is responsible for software and hardware support (Tiers
1 and 2), with the more senior resources being responsible for
complex Tier 2 support tasks. Provides technical advice, guidance
and informal training to end users using hardware and software
programs. Troubleshoots and restores routine technical service and
equipment problems by analyzing, identifying and diagnosing faults
and symptoms using established processes and procedures. Performs
root cause analysis and develops checklists for typical problems.
Recommends procedures and controls for problem prevention.
Maintains knowledge database and call tracking database to enhance
quality and timeliness of problem resolutions. Works in a team
setting, sharing information and assisting others with calls. Must
Haves: Hands on technical experience Experience as a desk side
tech: imaging, setting up computers Experience with running
projects in networking - fail over testing, windows, etc. Working
through a ticketing system Basic knowledge of servers is a plus
Experience working with a ticketing system - ServiceNow, open to
Zendesk experience, etc. Our benefits package includes:
Comprehensive medical benefits Competitive pay 401(k) Retirement
plan …and much more! About INSPYR Solutions Technology is our focus
and quality is our commitment. As a national expert in delivering
flexible technology and talent solutions, we strategically align
industry and technical expertise with our clients' business
objectives and cultural needs. Our solutions are tailored to each
client and include a wide variety of professional services,
project, and talent solutions. By always striving for excellence
and focusing on the human aspect of our business, we work
seamlessly with our talent and clients to match the right solutions
to the right opportunities. Learn more about us at
inspyrsolutions.com. INSPYR Solutions provides Equal Employment
Opportunities (EEO) to all employees and applicants for employment
without regard to race, color, religion, sex, national origin, age,
disability, or genetics. In addition to federal law requirements,
INSPYR Solutions complies with applicable state and local laws
governing nondiscrimination in employment in every location in
which the company has facilities.
Keywords: , Woodland , Support Services Technician, IT / Software / Systems , Union City, California
