Store Support Supervisor (Customer Service, Front End Support) - Full Time
Company: Wholefoods Market
Location: San Francisco
Posted on: May 2, 2024
Job Description:
Store Support Supervisor (Customer Service, Front End Support) -
Full Time page is loaded Store Support Supervisor (Customer
Service, Front End Support) - Full Time Apply locations CA, San
Francisco - Noe Valley time type Full time posted on Posted 30+
Days Ago job requisition id Req-20230406279 Job DescriptionAssists
with scheduling and supervision of Store Support Team Members as
well with the as day-to-day flow of the department. Supports the
Store Support Team Leader and Associate Team Leader(s) to ensure
smooth operation of the Store Support Team. All Whole Foods Market
Retail jobs require ensuring a positive company image by providing
courteous, friendly, and efficient service to customers and Team
Members at all times. All positions must be performed in accordance
with team and store Standard Operating Procedures. Further, Team
Members must be prepared and able to perform the duties inherent in
other Team Member job descriptions. All positions must strive to
support WFM core values and goals, promote national, regional, and
store programs and initiatives, and ensure adherence to all
applicable health and safety regulations including Food Safety and
regulatory duties required in the department.Job
Responsibilities:
- Supervises and delegates tasks to Team Members.
- Works with Team Trainer to train Team Members in a manner that
builds and sustains a high-performance team and minimizes
turnover.
- Assists in training of new Team Members, utilizing learning
checklists and training materials.
- Keeps all cases and shelves clean, well-stocked and properly
rotated.
- Resolves difficult customer situations.
- Ensures all necessary breaks are given.
- Communicates team concerns to the Team Leader and Associate
Team Leader.
- Communicates attendance issues or concerns to Team Leader and
Store Leadership.
- Sets and achieves the highest standards of retail
execution.
- Fosters and encourages a positive environment of outstanding
teamwork, mutual respect, and exceptional morale.
- Maintains awareness of customer flows and needs and directs
Team Members as necessary to satisfy and delight customers;
responds promptly to customer needs and questions.
- Selects, trains, develops, mentors, motivates, and counsels
Team Members in a manner that sustains a high-performance team and
minimizes turnover.
- Provides timely, thorough, and thoughtful performance
evaluations.
- Consistently communicates and models WFM vision and goals. Job
Skills:
- Extensive knowledge of Store Support team procedures and
policies.
- Capable of teaching others in a positive and constructive
manner.
- Demonstrates advanced product knowledge, maintains awareness of
new products.
- Excellent interpersonal, motivational, team building, and
customer relationship skills.
- Capable of teaching others in a positive and constructive
manner.
- Product knowledge.
- Advanced knowledge of regulatory and safety policies and
procedures.
- Proficient mathematical skills for assessing financial
performance, monitoring profitability, and managing inventory.
- Demonstrated decision-making ability, leadership skills, and
ability to prioritize and delegate.
- Proficiency with email, Microsoft Office, and
operations-related applications. Experience:
- 12+ months retail experience. Physical Requirements / Working
Conditions:
- Must be able to lift 50 pounds.
- In an 8-hour work day: standing/walking 6-8 hours.
- Hand use: single grasping, fine manipulation, pushing and
pulling.
- Work requires the following motions: bending, twisting,
squatting and reaching.
- Exposure to FDA approved cleaning chemicals.
- Exposure to temperatures: 90 degrees Fahrenheit.
- Ability to work in a wet and cold environment.
- Ability to work a flexible schedule including nights, weekends,
and holidays as needed.
- Ability to use tools and equipment, including box cutters,
electric pallet jacks, and other heavy machinery. Note: The purpose
of this document is to provide a general summary of essential
responsibilities for the position and is not meant as an exhaustive
list. This document does not reflect all job duties or requirements
for every position. Requirements build as one progresses through
the job levels, so any job duties required at a lower level may be
required at the higher level in addition to the duties listed for
that higher level. Duties, assignments, and other responsibilities
may differ for similar positions based on business conditions,
departmental or geographic location, and/or needs for the
particular position. An individual must demonstrate successful
performance in their current position before being considered for
promotion. In addition, in order to promote into a higher-level
position, a business need for the promotion must exist and the
candidate must be considered the most qualified person for the new
position. Completion of certain milestones such as obtaining an
advanced degree or certification, time in current position, or
developing skills to perform at the higher-level role do not
guarantee a promotion. The wage range for this position is $20.00 -
$25.10 Hourly, commensurate with experience. Whole Foods Market
offers "Whole Benefits". Whole Benefits may include health
insurance, retirement plan benefits, eligibility for a store
discount, paid time off and access to other benefit programs.
Eligibility for Whole Benefits is determined under the terms of the
applicable Whole Benefits plan at a person's date of hire. At Whole
Foods Market, we provide a fair and equal employment opportunity
for all Team Members and candidates regardless of race, color,
religion, national origin, gender, pregnancy, sexual orientation,
gender identity/expression, age, marital status, disability, or any
other legally protected characteristic. Whole Foods Market hires
and promotes individuals solely based on qualifications for the
position to be filled and business needs. Whole Foods Market works
with job sites like Indeed, LinkedIn, and ZipRecruiter to promote
opportunities at our company. Please be aware that other career
sites may not be accurate or up to date and may even be fraudulent.
We encourage and recommend all candidates to apply via our
site.Pursuant to the San Francisco Fair Chance Ordinance, we will
consider for employment qualified applicants with arrest and
conviction records. About UsWho are we? Well, we seek out the
finest natural and organic foods available, maintain the strictest
quality standards in the industry, and have an unshakeable
commitment to sustainable agriculture. Add to that the excitement
and fun we bring to shopping for groceries, and you start to get a
sense of what we're all about. Oh yeah, we're a mission-driven
company too.Whole Foods Market attracts people who are passionate -
about great food, about the communities they live in, about how we
treat our planet and our fellow humans - and who want to bring
their passion into the workplace and make a difference.Learn more
about careers at Whole Foods Market here !
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Keywords: Wholefoods Market, Woodland , Store Support Supervisor (Customer Service, Front End Support) - Full Time, Hospitality & Tourism , San Francisco, California
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