Customer Service Manager
Posted on: November 13, 2021
Overview:A subsidiary to one of the world?s largest branded rice
manufacturing companies is looking for a Customer Service Manager.
The Customer Service Manager is responsible for overseeing all
Customer Service activities of the Company, including order entry,
complaint resolution, data tracking, negotiating with third party
logistic groups and carriers while maintaining current job
- Oversee Customer Service team to resolve customer issues and
ensure effective short and long-term problem resolution.
- Provide coaching and training to Customer Service
Representatives to maximize productivity to elevate Customer
Service team performance.
- Develop and implement procedures pertinent to the effective and
efficient operation of the Customer Service function.
- Manage order processing and documentation for both export and
- Act as main liaison between customers, customer service
function, and cross function teams.
- Lead response and provide feedback to the company regarding
service failures or customer concerns to ensure cross function
teams and customers have accurate and timely information regarding
inventory situation, order status, and shipping related information
- Lead Customer Service team to manage and maintain information
in SAP, customer, and government portals.
- Collaborate with suppliers and Operations team to implement
- Provide reports in a timely manner as requested by
- Bachelor?s degree required.
- Five to ten years of related experience and/or training; or
equivalent combination of education and experience.
- Experience with SAP operating system is preferred.
- Excellent communication skills, both verbal and written, with
external and internal customers.
- Ability to apply concepts of basic algebra and
geometry.Compensation:This position offers a competitive salary
depending on qualifications and experience. In addition,
- Medical, Dental, Vision, 401k, and Paid Time OffAll offers of
employment contingent on a background check. EOE. Please note that
Morrison does not recruit from client personnel (click here for
Keywords: Morrison, Woodland , Customer Service Manager, Executive , Woodland, California
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