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Customer Service Manager

Company: Morrison
Location: Woodland
Posted on: November 13, 2021

Job Description:

Overview:A subsidiary to one of the world?s largest branded rice manufacturing companies is looking for a Customer Service Manager. The Customer Service Manager is responsible for overseeing all Customer Service activities of the Company, including order entry, complaint resolution, data tracking, negotiating with third party logistic groups and carriers while maintaining current job responsibilities.Responsibilities include:

  • Oversee Customer Service team to resolve customer issues and ensure effective short and long-term problem resolution.
  • Provide coaching and training to Customer Service Representatives to maximize productivity to elevate Customer Service team performance.
  • Develop and implement procedures pertinent to the effective and efficient operation of the Customer Service function.
  • Manage order processing and documentation for both export and import shipments.
  • Act as main liaison between customers, customer service function, and cross function teams.
  • Lead response and provide feedback to the company regarding service failures or customer concerns to ensure cross function teams and customers have accurate and timely information regarding inventory situation, order status, and shipping related information and issues.
  • Lead Customer Service team to manage and maintain information in SAP, customer, and government portals.
  • Collaborate with suppliers and Operations team to implement changes.
  • Provide reports in a timely manner as requested by management.Requirements include:
    • Bachelor?s degree required.
    • Five to ten years of related experience and/or training; or equivalent combination of education and experience.
    • Experience with SAP operating system is preferred.
    • Excellent communication skills, both verbal and written, with external and internal customers.
    • Ability to apply concepts of basic algebra and geometry.Compensation:This position offers a competitive salary depending on qualifications and experience. In addition, compensation includes:
      • Medical, Dental, Vision, 401k, and Paid Time OffAll offers of employment contingent on a background check. EOE. Please note that Morrison does not recruit from client personnel (click here for details).6dleSeTeaL

Keywords: Morrison, Woodland , Customer Service Manager, Executive , Woodland, California

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