Customer Service Outreach Agent
Company: Legacy Marketing Management
Location: Elk Grove
Posted on: June 24, 2025
|
|
|
Job Description:
As a Customer Service Outreach Agent with our company, you will
play a crucial role in ensuring our customers receive exceptional
support and service. Your primary responsibility will be to address
inquiries and resolve issues related to our products and services,
creating a smooth and enjoyable experience for every customer. In
this Customer Service Outreach Agent role, you will engage with
both new and existing customers and businesses. The Customer
Service Associate will troubleshoot problems, provide accurate
information, and deliver timely resolutions to customer concerns.
By collaborating with various teams, the Sports-Minded Customer
Service Associate will ensure top-quality support, making certain
that every customer feels valued and satisfied with their
experience. Customer Service Outreach Agent Daily Responsibilities:
Engage with customers: Respond to inquiries, requests, and concerns
through direct communication methods ensuring prompt and friendly
service Resolve issues efficiently: Identify problems, offer clear
solutions, and follow up to ensure customers’ concerns are fully
resolved Stay informed: Maintain a deep understanding of our
products, services, and policies to offer accurate information and
proactive support Tailor experiences: Understand each customer's
needs and provide personalized assistance Document interactions:
Record customer interactions and feedback to track recurring issues
and improve service delivery Collaborate with teams: Work closely
with other departments to escalate complex issues and improve the
overall customer experience Exceed expectations: Consistently meet
or exceed performance goals related to response times, customer
satisfaction, and quality service
Keywords: Legacy Marketing Management, Woodland , Customer Service Outreach Agent, Customer Service & Call Center , Elk Grove, California
