Concierge / Resident Services Coordinator
Location: Menlo Park
Posted on: June 23, 2025
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Job Description:
Concierge / Resident Services Coordinator US-CA-Menlo Park Job
ID: 2025-5520 Type: Regular Full-Time of Openings: 1 Category:
Customer Service/Support Middle Plaza Overview Rental Discount
Available! Sares Regis Group of Newport Beach, California, is a
privately held real estate development, investment and management
firm that focuses on commercial properties and multifamily
communities in the western U.S. Since its founding in 1993, SRG has
developed and acquired more than $7 billion in commercial and
residential assets. The company manages a combined portfolio of
approximately 25 million square feet of office and industrial space
and 36,000 apartment units. OPPORTUNITY: CONCIERGE / RESIDENT
SERVICES COORDINATOR– MENLO PARK, CA Sares Regis Group is seeking
an experienced customer service professional to work at our
beautiful 508-unit community, Jasper Towers! This is a great career
opportunity in an ideal location! Essential Functions: ·
Responsible for greeting prospects, guests and visitors as they
arrive to our community · Provide a personalized experience, with
emphasis on care and convenience for our future and current
residents · Engage with residents, fostering an ongoing, positive
relationship while confirming their expectations are being
fulfilled · Respond to resident complaints and concerns in a timely
and professional manner, making sure every situation handled ends
with gratification · Act as the communication center providing
residents community happenings daily, weekly, or monthly via the
computer portal and postings. · Plan, promote and deliver resident
events and activities ensuring resident’s find value outside the
walls of their apartment home · Identify, communicate and implement
opportunities to improve resident happiness and service.
QUALIFICATIONS • Must have experience in customer experience with
ability to pass fair housing exam. • Yardi experience is a plus. •
Must have relevant experience. • Ability to effectively communicate
both written and verbal. • Experience with file audits, customer
service and resident engagement a must! • Ability to work
independently without direct supervision. • Must have knowledge of
operations software used at the property level; Outlook, Internet
software, EXCEL, and WORD. • Current driver's license and auto
insurance. • Able to work weekends and overtime as job requires.
Salary is $30.00-$32.00/hour. We offer a competitive compensation
package that includes a 401(K) match, rental incentive and renewal
compensation, bonuses, and rental discounts depending on location.
Regular full-time employees who work between 30-40 hours a week are
eligible for medical, dental, vision, other voluntary benefits and
vacation accrual. Sick time accrual is provided in accordance with
law. PLEASE APPLY ONLINE AT: SARES REGIS CAREERS WEBSITE EQUAL
OPPORTUNITY EMPLOYER All positions contingent on completion of
successful background screen and drug test. PM21 Compensation
details: 30-32 Hourly Wage PIe8ee72fa7cf6-37156-37930031
Keywords: , Woodland , Concierge / Resident Services Coordinator, Customer Service & Call Center , Menlo Park, California
